What customers say about us
(4.7 of 5)
- 58 Reviews
Most Recent Reviews
(4.7 of 5)
- 58 Reviews
February 21, 2024
Jon S
3/
5stars
Storage King asked for a review. So, it's the night before I fly overseas and “after hours” access doesn't work saying that the facility is closed (even though it was before 9pm). After hours contact number rang for 20minutes and then asked me to leave a message. They still haven’t returned my call.
Update: While the initial event was frustrating, they have been very responsive and helpful in the following weeks. They have been great in rectifying the situation and helping make it up to me.
Source:
Google
Responded on February 22, 2024
Hi Jon, we're sorry that we missed the mark with your experience. Our Customer Service team is currently looking into this issue.
Storage King Takapuna Management
February 4, 2024
Jacqui C
5/
5stars
The best storage unit company I have used over the years. Friendly staff made it easy to view options. Quick and easy online sign up. No lifts just drive up outside your unit.
And got a very good deal. Job done
Source:
Google
Responded on February 5, 2024
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Takapuna Management
February 4, 2024
Vicky S
5/
5stars
Thank you for your kind service when I turned up at Storage King and your patience when I forgot the number of my cabinet. I would recommend you also because your prices are the lowest I found which is crucial as those needing storage are often in difficult situations including monetary. I look forward to a continued lovely experience as I use your facility
Source:
Google
Responded on February 5, 2024
Hello Vicky, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.
Storage King Takapuna Management
January 26, 2024
Bjorn M
5/
5stars
Easy access.Great opening hours. Friendly ...Reasonable (more than)....price-wise.
Source:
Google
Responded on January 28, 2024
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Takapuna Management
November 22, 2023
Hayden C
5/
5stars
I had a storage unit there for almost 2 years. A good monthly rate throughout my time with them with helpful staff. Very secure premises as well.
Source:
Google
Responded on January 29, 2024
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Takapuna Management
November 17, 2023
Cameron H
1/
5stars
Watch out for deceptive pricing from this place. Moved in 6 months ago. Was given a half price for 2 months deal which is in the agreement I signed. Out of the blue a few weeks ago - I get a price increase email, telling me the price was increasing 54%.
I called them up and they were quite rude about it, telling me I was on a 6 month "special price". Nobody communicated this to me in person when I joined, it wasn't on their website or the agreement I signed. They couldn't really care less, and I think it's really poor that they would use deceptive practices at lower prices to get people to sign up because they know they're unlikely to want to move again after 6 months.
I signed up with Kennards, 650m down the road. Much nicer facility (brand new!) and also much cheaper than Storage King (like $80 a month cheaper), so I guess it's a win for me.
Source:
Google
Responded on November 20, 2023
Hi Cameron, thank you for providing us with your feedback. Our prices vary depending on unit size and position within the facility, with specials and discounts changing regularly throughout the year. Please feel free to reach out to us, should you wish to discuss anything further.
Storage King Takapuna Management
November 6, 2023
tony d
4/
5stars
The ladies in the office were very helpful and I have already put some items in my locker
Source:
Google
Responded on November 7, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Takapuna Management
September 18, 2023
graeme b
5/
5stars
Responded on September 19, 2023
Hi Graeme, Thank you!
Storage King Takapuna Management
July 10, 2023
Ana A
5/
5stars
Very helpful and polite. Excellent service.
Source:
Google
Responded on July 11, 2023
Hi Ana, Thank you for the positive feedback!
Storage King Takapuna Management
July 6, 2023
Karyn B
4/
5stars
Very helpful,and lovely staff.
Source:
Google
Responded on July 7, 2023
Hi Karyn, Thank you for the great review!
Storage King Takapuna Management
June 16, 2023
Premium H
5/
5stars
Such a great company, easy to deal with, great friendly, helpful team!
Source:
Google
Responded on June 19, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Takapuna Management
June 3, 2023
Alison H
5/
5stars
These people are the best in the business. No fuss and we're really helpful. Thank you!
Source:
Google
Responded on June 7, 2023
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Takapuna Management
May 25, 2023
Karen M
5/
5stars
Awesome service. Really professional and kind staff. Much appreciated x
Source:
Google
Responded on May 25, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Takapuna Management
May 17, 2023
louise j
1/
5stars
I would not recommend this facility. We stored my deceased brother in law belongings and returned 6 weeks later, everything was stolen. Police were given little information by staff. Very upsetting & wrong.
Source:
Google
Responded on May 19, 2023
Storage King take pride in our customer service and security of our premises. We provide gated access, CCTV, security patrols and daily lock checks. Incidents like this are extraordinary and we very much regret the inconvenience caused. We cooperated fully with the police and we treated this matters very seriously.
Storage King Takapuna Management
April 26, 2023
Jeff K
5/
5stars
Responded on April 27, 2023
Hi Jeff, Thank you!
Storage King Takapuna Management
March 27, 2023
Greig A
4/
5stars
Friendly team...simple
Source:
Google
Responded on March 28, 2023
Hi Greig, Thank you for the positive feedback!
Storage King Takapuna Management
February 19, 2023
John L
4/
5stars
Easy and organised process, so far so good.
Source:
Google
Responded on February 20, 2023
Dear John, We really appreciate you taking the time to share your rating with us.
Storage King Takapuna Management
February 13, 2023
Frankie G
5/
5stars
I have had only positive experiences thus far from very helpful staff reasonably priced in good Location easily accessed
Source:
Google
Responded on February 14, 2023
Thanks for the great review, Frankie. It is a pleasure to be of service.
Storage King Takapuna Management
January 23, 2023
Diana A
4/
5stars
Responded on January 24, 2023
Hi Diana, Thank you!
Storage King Takapuna Management
January 22, 2023
Jane C
5/
5stars
Having had storage facilities with Storage King Takapuna for 17 years, I am happy to to praise both the facilities and the staff very highly indeed. The facilities were dry, clean and secure and the staff very friendly and efficient. I am grateful for all the help you have given me over many years. Thank you.
Source:
Google
Responded on January 23, 2023
On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.
Storage King Takapuna Management
January 13, 2023
Philippa D
5/
5stars
Very nice storage facility. Easy access. Friendly management.
Source:
Google
Responded on January 15, 2023
Hi Philippa, Thank you for the positive feedback!
Storage King Takapuna Management
November 14, 2022
Duncan E
5/
5stars
Lorna and her team went above and beyond to help us out of a tricky situation. It's easy to earn your five stars when everything is going well - but Storage King Takapuna earned theirs during a very challenging time for us.
Source:
Google
Responded on November 15, 2022
Dear Duncan, We really appreciate you taking the time to share your rating with us.
Storage King Takapuna Management
October 12, 2022
Wang Y
5/
5stars
Excellent Service . Friendly staff.
Source:
Google
Responded on October 16, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Takapuna Management
September 23, 2022
Glen H
5/
5stars
Amazing help, and a great & secure storage facility.
Even a van provided to shift in
Source:
Google
Responded on September 26, 2022
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Takapuna Management
August 25, 2022
Terry H
5/
5stars
As always nice, pleasant and prompt service arranging storage details etc.
It is the 3rd time I’ve used them, they are always on top of their game and offer clean, easy access storage units.
Source:
Google
June 10, 2022
Colby W
5/
5stars
Great experience. Love that you can book a can through them for free! All you need to pay for is the petrol. Great storage facilities; nice and clean and easy to access.
Source:
Google
Responded on June 17, 2022
Hi Colby, Thank you for the great review!
Storage King Takapuna Management
May 1, 2022
keith D
5/
5stars
Good service easy-to-use
Source:
Google
Responded on May 30, 2022
Hi keith, Thank you for the positive feedback!
Storage King Takapuna Management
March 20, 2022
Shannon H
5/
5stars
Very friendly and helpful service and incredibly quick and easy to sign up and hire a storage unit.
Source:
Google
Responded on April 8, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Takapuna Management
March 4, 2022
Anjelica B
5/
5stars
Excellent quick service under emergency conditions for my situation and super friendly, easy going and quick to lend a helping hand. Lovely manager and staff.
Source:
Google
Responded on March 16, 2022
We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.
Storage King Takapuna Management
March 1, 2022
Marianne A
5/
5stars
My experience with the staff at storage King Glenfield has always been exceptional. They are always helpful and don't rush you, and always treat you as someone special. Love using their facilities and service.
Source:
Google
Responded on March 15, 2022
This is great news! We're so happy to know that you had a good experience. Thank you for your review.
Storage King Takapuna Management